Customer Testimonials

Wallis & Son enjoys high levels of repeat business across all departments, from car sales and servicing to petrol sales and purchases made in their convenience store. These are just some of the many customer testimonials supplied by Wallis & Son's regular customers.

I wanted to write to say what good service I recieved from your company this week, especially the service dept. My father lives near to you in arrington, his car stopped working for no apparent reason, so I called you on a saturday afternoon to see if you could help. within a couple of hours you had collected the car and began work. I was informed of the cars progress throughout the week and today you have delivered the car back to dad. I only wish we had a garage like yours near to us, it was a pleasure doing business with you guys, many many thanks

On 7th January I used your breakdown service.

It was a hugely complex situtation. I had children in hospital that day, it was icy and very snowy.... We were seriously stuck, the car had broken down, and we were emigrating in four days' time.

I cannot compliment the breakdown service highly enough. I was met by Sean of Wallis & Son Garage Ltd, Barton nr Cambridge - a truly remarkable place.

He simply couldn't have been more sympathetic, kind, helpful, and proactive with trying to find a solution under extraordinary circumstances. He went well above and beyond the call of duty; devoting plenty of time until the perfect solution had been found. He even took a completely unwarranted telling-off from a grumpy resident, outside whose house my broken down vehicle had ended up !! I am completely impressed with his attitude and level of service. He is a credit to his profession.

I have used the AA in the past. I am sorry to say that my experience has been that they won't think or act outside the box. They have their job to do, and that's that - on to the next call. Not so with the service I received. Thank you very very much.

FAO The Management and The Service Team.

Just a short note to say thankyou for getting my van up and running quickly and for the excellent service you gave me. Your quick response in assisting me when I broke down near Cambridge and then to aid me with a hire van meant I didn't have to worry about finding alternative transport until mine was repaired........it also meant you got your ATM fixed on time !

Dear Mr Wallis,

As per our chat on collecting my car last week, I'd like to formally thank you and the staff of Wallis & Son for providing a consistently high service to me. I had the good fortune to buy my car from you originally, and have since experienced a level and type of customer service which I thought had long since disappeared. From front line staff (Shatish is exceptionally good) to the mechanics and support staff, the whole operation is welcoming, informed, trustworthy, reliable and responsive to the customer. I work in a Business School where we teach the theory of good customer relations to our students - it's very satisfying to me to find a company that consistently delivers in this regard, despite the economic situation. I will definitely be buying my next car from you. Thanks again.

To the Directors, Just wanted to send a quick note to say a big thank you to your company and especially 'Jay', for the help with our breakdown recovery last week. We had to be recovered from A14 Bar Hill, which included my wife and two young children in our Ford Focus Estate. Jay returned us to Loddon, Norwich and was very courteous, helpful and polite. Not enough people these days receive the thanks they deserve so please pass this message on.

Just a short note to say thanks very much for sorting my car out, it is very refreshing to receive such excellent customer service and at sensible prices too.

We have enjoyed an excellent relationship with Wallis & Son for more than a year. The Cambridge University Estate Management & Building Services' Maintenance Unit operates a surprisingly large and varied fleet of vehicles featuring everything from compact cars to tipper trucks. Wallis & Son provide our fleet maintenance and you can always rely on them to perform every task to an extremely high standard.

From time to time, like all sizable fleet operators, we require breakdown recovery, and Wallis & Son offers prompt service. They provide very good customer care and offer us courtesy vehicles without us having to ask. In fact, we are delighted with every aspect of their service.

I am the Managing Director of Labute Group Ltd based in Milton on the Cambridge Printing Park. We are a fast-growing lithographic and digital printing business and also distribute Maxibit portable display product range throughout the UK. It's vitally important that our sales and distribution staff remain mobile and need a reliable, trustworthy fleet maintenance provider.

We have been using the services of Wallis & Son's workshop for the past three years or so. On each and every occasion we have enjoyed the levels of customer care provided. I personally have been very pleased with the excellent workmanship provided by their technicians. Nothing is ever too much trouble for them and at no time have we had any problems. You can believe what they tell you, and unlike some garages, they'll carry out the work when they say they will.

Wallis & Son provide us with a courtesy car while servicing or repair work is being carried out on one of our vehicles, and if available, they'll lend us a van from the courtesy fleet. All this care and attention helps to keep our business mobile. We have recently started using the services offered by the Wallis & Son Active Tyres operation which have proved to be very useful. We will be in touch with Active Tyres again in the near future.

My husband and I bought a car from Wallis & Son five years ago and have remained loyal to the dealership since then. We still own the car, a Mercedes-Benz E-Class Estate, and enjoy its space and versatility. It's a wonderful car to own and Wallis & Son provide its maintenance. We take our second car there too.

Tony and I have always enjoyed their thoroughly professional service and customer care. Every time we take our cars into Wallis & Son we know that we can trust them to carry out the servicing and repair work to a commendable standard. Every member of staff that we have encountered has been very helpful and friendly. I used to own a battered old car that I couldn't bear to part with. Parts were becoming difficult and expensive to obtain but the team at Wallis & Son not only found the parts but often fitted them for nothing too!

We also like the fact that there is a continuity of service. Unlike many dealerships, you are likely to see the same friendly faces each time you visit as Wallis & Son have very low staff turnover, which is unusual in an industry renowned for staff joining and then leaving in quick succession.

The team seem to take great pride in where they work and the work that they do. On our recent visit to the workshop we found almost 'clean-room' conditions with the floor being spotless. My husband and I would recommend Wallis & Son to anyone.

My family and I have been using the services provided by Wallis & Son for around five years. During that time we have taken a variety of cars to the workshop for servicing and repairs. They're very dependable and honest, and can be trusted to carry out the work when they say they will. Unlike many other garages they will slot in our service bookings at our convenience and not theirs. They take the time and trouble to explain any work that needs to be undertaken and we can relax safe in the knowledge that our cars are in very capable hands.

I took a BMW into Wallis & Son for servicing towards the end of its new car manufacturer warranty. I believe that I received an even higher level of service than I could have expected at a main dealership. On almost every occasion my wife and I have been provided with a courtesy car and my son now takes his car to the dealership for servicing too.

We also enjoy the relaxed and friendly atmosphere and the way they deal with customer's enquiries. My wife feels very comfortable when visiting Wallis & Son, and this is not something that often happens at motor dealerships, where even in this day and age, the industry is very male dominated and women can often feel intimidated and patronised by staff at garages when buying a car or having one serviced.

On the subject of buying cars, I purchased a Mercedes-Benz ML270 4x4 from Wallis & Son about a year ago. We still run the car which has proved to be superb on our long continental trips across to our holiday home in Spain. It soaks up the miles and cruises effortlessly along the French autoroutes. What's more, it copes well with the rough tracks down to villa.

Wallis & Son prepared the car well making sure that any faults were fixed post-sale, servicing the car and valeting it throughout. I quite often have a look at the cars that the dealership offers and I'm always impressed with the overall quality of the display and with the variety of different models available at any one time. There's something there for just about everyone.